Make the customer steps clear
Explain eligibility, deadlines, packaging instructions, and the expected resolution process. Make the policy easy to find before the customer starts a return.
Connect authorization with receiving
Give the receiving team the information needed to match the returned item to the original order. Record condition and discrepancies consistently.
Define what happens next
Set disposition rules for restocking, quarantine, repair, or other handling. Align inventory updates and customer communication with the approved resolution.